1

I brought my 2003 Mercedes car here to get something looked at related to the shocks. They charged me roughly 125.00 for diagnosis, and I was told I needed to pay 1080.00 to get the rear suspension accumulators replaced as well as a bleeding procedure done. I agreed to do this and was told they needed to order the parts and it would be completed the following day. At the same time I told them I would like an inspection done to which they agreed. The following day they were waiting for the parts which were not received by late morning, and I was told the car would be ready for pick up that afternoon. They ultimately did the repair and inspection. They returned with inspection issues totaling in roughly 2800.00. They did the inspection after the initial repair. This is a company that does not want repeat customers. As experts I would expect them to do the inspection first especially since they had time (car dropped off 9 am the day before and repair not started until the following day in the afternoon) and say "hey you need 4000.00 dollars in repairs" to which I would not have had this car fixed. Knowing full well the car is almost 20 years old, they should have done the inspection first which they had ample time. We have gone to them for a few jobs and this will be the absolute last time they get our business. I will refer people away from this company. I will be disputing this with my credit card.

5

We found the company on line. The company responded in a very professional manner and provided excellent services. We will use this company in the future when we need to have our Mercedes serviced.

Hi Ellen! We are grateful for your 5 star review. We look forward to working with you again in servicing your Mercedes for many more miles!

- European Autowerks
5

European Autowerks is on point with their customer service. They aim to please! Very efficient yet take the time to ensure the job is done correctly.

Hi Laura! Thank you for taking time to leave a 5 star review! We do aim to please and provide on point service that is timely & efficient here at European Autowerks. We hope to see you again in the future!

- European Autowerks
3

They are pricey (but they have the BEST warranty around 3yr/36k mile) so this place is better to use if your dealership warranty has just expired and you have a newer model used export. In that regard, they are worth the warranty alone. Friendly staff and clean shop.

Hi Anita, thank you for leaving a review. We are proud to offer the 3 year/36,000 mile warranty to our customers. Though we do try our best to offer good prices that work for everyone, parts can often be expensive these days. We appreciate you business and we hope to see you again!

- European Autowerks
5

Hi Ralph! Thank you for leaving a 5 star review! We look forward to seeing you again!

- European Autowerks
1

Hi Doug, we are sorry you feel that you did not have a 5 star experience at our shop. We do not offer free testing on vehicles, but did lower the testing price for you. Unfortunately, you declined our recommended repairs for your vehicle. Though we know that car trouble can be expensive, we do offer honest and fair prices. If you ever want to move forward with the repairs we discussed, please give us a call as we would love to be of service to you and your vehicle.

- European Autowerks
5

I had my Mercedes Benz in for repair work and was very much satisfied. I was given a date and my car was finished before time and the staff was very knowledgeable and courteous 😊 I would definitely recommend them for your service needs.

Hi Michelle! Thank you for the 5 star review! We are glad we were able to exceed your expectations on the repair work of your Mercedes Benz. Also happy that you found our staff to be knowledgeable & courteous. We hope to work with you again in the future!

- European Autowerks
5

Hi Amanda! Thank you for leaving a 5 star review! We look forward to seeing you again! :)

- European Autowerks
5

Hi Keione! Thank you for leaving a 5 star review! We look forward to seeing you again! :)

- European Autowerks
5

I had an awesome experience at European Autowerks. Everyone I encountered was friendly and professional. The price was reasonable and lower than what was quoted. I will definitely use Autowerks as my regular car care center.

Hi Siobhan! Thank you for taking the time to leave a 5 star review. We are so glad you found our staff to be friendly and professional. We are happy you had a great experience at our shop as we love to offer great service and reasonable rates. We hope to see you again in the future!

- European Autowerks
European Autowerks – Virginia Beach is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Autowerks (757) 490-7471 if you have any issues in accessing any area of our website.