While the staff was nice and the place was clean they charged me more than what the Volkswagen dealership would have charged me for rear brakes and rotors. They also called me when the work was done to let me know I had a coolant leak and it would cost $120 to do a pressure test to figure out where it was coming from. I declined, seeing as I had already payed $450. Took it to my mechanic that has been doing my oil changes for the past two cars and 6 years and he said there is no evidence of a coolant leak and that my antifreeze was full. I don't know if they just misdiagnosed a problem or if they were just trying to get more money from me. So all in all, I don't think you get anything special for paying a little extra. I don't think I'll be back.