2

Receptionist told this whole story about how the part i was needing (passenger airbag module) was very hard to find and they located only ONE PART LEFT available in New York.. telling me if i choose to buy said part then it would cause a NATIONWIDE SHORTAGE. I mean really, when i can google the specific part and see just how cheap it is to buy the part myself? Absurd. Not only did i decline their $1200 service, I had to drop $380 just for them to do a "tier 2 diagnostic test" with no work done what so ever. Only reason im leaving 2 stars is because they were friendly.

Hi, William. We are sorry you feel you had a bad experience in our shop. We know auto repair can be frustrating. We always hope to ease the process for folks by doing our very best to serve our community with honest repair work and genuine customer care. However, there are significant shortages all over right now. We are sorry for any inconvenience this caused you. We wish you nothing but the absolute best on your auto repair journey from here.

- European Autowerks
2

Shop is expensive! Diagnostics start at $170+ for basic OBD check engine light tool (advanced auto parts does this for free in 5 minutes in the parking lot) then escalated quickly into several hundreds ($378 for my stage 2 testing) for further diagnostics. Most private shops in the area charge one labor hour or a set ~$100 fee for all diagnostics till they know the issue (exception for major/complicated diagnosis) Labor rates are $140 per hour (June 2022) while the local Audi/VW dealer is charging $150. Local private shops in the area are $80-100 per hour. Finally, they upcharge parts and shop fees to make a little extra on ordered parts too. This is the first shop I have been to in 15 years that has this as standard practice. After being quoted at 3 separate shops including them, they came in at $4200, the dealer was $4000, and another private Audi/VW specialist in the area is completing the job with the same parts and warranty for under $3000. Would not recommend unless you don’t care about burning money for convenience.

Hi, Anthony. We are sorry you feel you did not have a great experience in our shop. We love our customers and always try to serve them best. Auto repair can be frustrating and expensive, which is why we are priced competitively when compared to other specialty auto shops. We are sorry it did not work our for us to be able to serve you. We wish you nothing but the very best in your auto repair journey!

- European Autowerks
5

Excellent service: fixed a fuel pressure issue that another shop failed to fix. I will bring my car back here for service in the future!

3

5

5

Outstanding experience. Reasonable cost. If you own a vehicle that needs specialized mechanics, you should have known its going to cost a little more so I don’t get the reviews where people are surprised at that. No gouging here. Vehicle went in needing some love and came out purring like a kitten.. well until you give her a little gas. Highly recommended. 2016 Audi S3.

5

Bring every car and truck I have to them

4

5

I had an electrical issue with my 2009 BMW 328i. I had the vehicle towed to European Autowerks for repair. I had never used them before but was impressed with the reviews I had read. The communication was very good and Ramele kept me informed with the progress of my vehicle. They did not continue with any work until Ramele spoke with me and verified that I agreed with their assessment and gave the approval to continue the work. I was not happy with what I had to pay for the repair, however, the cost would have been much higher if I had taken my vehicle to a BMW dealership. When I say I was not happy with the price, it was because European Autowerks over charged, it’s because the nature of the work and repair done to my vehicle is inherently expensive. They were very knowledgeable and used NEW genuine BMW parts for the repair. I would definitely recommend European Autowerks to anyone who has a BMW for any type of repair, especially electrical repair.

1

Well it’s been over a week since the guy at the front desk promised he would check with the owner about a problem with the hood release that was operational when the car was dropped off. Now it has “play” in it and I’ve not heard back. With the cost of repairs here approaching dealer prices, it seems more prudent for us to take our 3 Audi’s to the dealer. The customer service is far superior (the guy at the front desk didn’t even acknowledge me while he was working on his computer- left me standing outside a locked door), until after 8:00 am. We love to support local businesses, although it no longer makes sense. Wish you guys all the best, however customer service is important and being ignored is not the best way to retain customers.

European Autowerks – Virginia Beach is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Autowerks (757) 490-7471 if you have any issues in accessing any area of our website.