5

I have been going to European Autowerks for 20 years. I am never disappointed. They’re honest, trustworthy & dependable. They keep my car in top condition consequently I have never experienced a breakdown. I highly recommend them & wouldn’t think of going anywhere else.

3

Liner under car was all most hitting the ground after picking it up. Better quality expected. Check condition of vehicle before and after picking up.

5

Nice to find an independent shop that specializes in European cars with Mercedes being a main focus. Just inherited a 2004 Chrysler Crossfire that is mechanically a 2003 SLK 320. The car even scans as a 2003 SLK 320! Chrysler service techs don't know much (if anything) about Mercedes. So, I figured best to have it serviced where techs are used to working on this SLK platform for 20+ years. There aren't many of these Crossfires around. If you have one, don't trust it to Chrysler techs. Despite some negative reviews here, I found the shop to be completely honest... Had the Check Engine, ABS and BAS/ESP lights on as well as a screwy auto deploying power rear spoiler that is only to deploy at 60 MPH but was acting up and cruise control was dead. Research indicated all these issues could be a relatively easy, single fix tied to one problem... Most likely one or more wheel speed sensors had gone bad but it could have been the ABS control module ($$$) or a few other things. My code reader can't read ABS codes. I did get a generic "vehicle speed sensor" code but that could have been a number of sensors. So instead of throwing $ at parts guessing I took it here. Diagnosis was as expected, the left rear wheel speed sensor had gone bad. No games played, no multiple sensors replaced, no unnecessary replacement of the ABS control module thrown in for more $$$. Problem fixed and everything is working fine again. I know there are going to be people out there with their code readers who complain that shops charge what they do for up-front diagnostics but lets remember they aren't diagnosing with a $39 code reader from Amazon and shops and their technicians have a lot of $ invested in tools, training and equipment not to mention plain old experience. Those who want to go on ghost hunts and start throwing new parts at a problem guessing be my guest... Your trunks will be full perfectly good "back-up" parts in no time. I also had them change the brake fluid (need special equipment to do it right) and engine coolant as add-ons as I don't think they had ever been changed (don't skimp on these or you'll have major problems to address at some point - Paying for an ounce of prevention today beats paying for a pound of cure tomorrow). Also of note, when you call this establishment someone answers the phone almost immediately... I can't tell you how many times I've ended up in voice mail hell trying to schedule service for my other American cars at their respective dealers when there's work that needs done I can't or don't want to do myself.

Deepsea, thank you SO much for the 5 star review! We are so happy that we could fix your left rear wheel speed sensor and change your brake fluid in your 2004 Chrysler Crossfire (2003 SLK 320). We greatly appreciate your kind words about our shop, and are glad you had such a great experience with us! We hope to see you and your car again in the future!

- European Autowerks
5

I’ve used EA a couple of times now since purchasing my BMW they have been great to work with and extremely professional. It was a bit scary at first since you always hear horror stories of the cost of maintenance with a vehicle like this but their prices have been extremely fair and their team is quick with updates, quick to get the work done and always leave the vehicle looking great!

Hi Isabel, thank you for leaving a 5 star review! We appreciate your kind words regarding our shop being fair with prices, quick with updates and quick to finish your car's service! We understand that maintenance on a BMW can be scary, but are glad you have put your trust in us! We look forward to seeing you again soon!

- European Autowerks
5

I have used this company o numerous occasions due to great service having only used the dealer prior to starting to use this facility. Whenever Overnight repair has been necessary a loaner vehicle has been provided with no cost added. The staff has always been highly knowledgeable and making necessary repairs with recommendations on overall condition of my vehicle that may need attention in the future. I intend to continue having my Mercedes S550 serviced there for the foreseeable future.

5

The staff and technicians showed they arebon top of the game in this industry. The texting reports, pictures, and descriptions made communication so easy. High value for the money spent and i left with a great sense of comfort

1

Please come pick up your vehicle and pay for it. That's all are asking for. We don't have room for abandoned vehicles if you authorize the repair but can't afford to pay for it.

- European Autowerks
1

Went for fuel pump issue. I explained to them I k ew it was the fuel pump and wanted it changed. After one week sitting they called and told me it was the fuel pump and it would be $1160 to change it. With the diagnosis fee not rolled into the labor cost. The fact that it only takes 15 minutes to change the pump I decided against paying more than Mercedes wanted! When I told them to put it back together at 11 am I never received a call back from them at all. Finally I went in the next day and was told that they had to put the seal back on which they never did. Once I got the car to Mercedes they showed me that the cover was never put back and it would only cost $600 to replace the pump which was done the same day! I’m out $155 plus rental car fees for a week and $250 to tow the car twice! I would never recommend this shop! Better off at the dealership!

Yes, we charge for testing and we don't replace parts on a guess. We also explained our time constraints because we had 2 weeks worth of work already here. The dealership would have charged $170 so we saved you there. The access cover is sealed from the factory and has to be unsealed for access and testing. We obviously wouldn't glue that back down when the pump needs to be replaced so as to save you money and time for that part of the repair. Interesting the tow company driver said he was taking your vehicle to your house and not the dealership, yet you said you took it to the dealership in Chesapeake. There is no Mercedes dealership in Chesapeake, strange. Good luck to you in the future.

- European Autowerks
5

Did state inspection.

Hi China, always great seeing you and thank you for the 5 star review. We appreciate you and being a loyal customer.

- European Autowerks
5

Chris & service team are great.

European Autowerks – Virginia Beach is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Autowerks (757) 490-7471 if you have any issues in accessing any area of our website.