5

Excellent service!

1

They were very rude and lack complete professionalism. Mainly because they have racial biases towards black people. I own a transport business and my drivers came to pick up a customer car that needed to be jumped. They asked to use their jump box and were treated like common thugs. The women in the office were escorted from their building as if they needed to be protected from my employees because they were picking up a vehicle that needed to be towed. ( They already knew we were coming to pick the car up and they were already aware that the car doesn’t hold a charge) Everyone in this office needs to be retrained in customer service and learn how to treat people with human dignity. I advise anyone needing to have their European made cars serviced to go elsewhere. You can even contact me and I will give you the name of decent people who also work on these types of vehicles without all the racism. I am truly disgusted and disappointed that they had to be treated so badly for trying to do their jobs.

5

Outstanding quality service. Whole staff very professional. I highly recommend everyone with foreign cars to visit.

5

Greatest place in town! Had issues from a previous repair shop and these guys fixed it all at great value and short time. Also great communication!

5

My car has been serviced by European Autowerks for 15 years. They are honest and do a great job. Let you know if you need work on the next visit. Prices are reasonable. When you first enter you are greeted by Abby. Abby is friendly, helpful and very knowledgeable.

5

Before I was even sent this survey to complete I mentioned to my business partner how impressed I was with European autowerks they’ve dialed in on a new level of service not found in other automotive establishments. Frequent communication, detailed diagnostics, well versed administration and to top it off, fixed an issue the so called high end dealer group couldn’t. The pricing was fair for what needed to be done and they were considerate of our time needs.

5

Bring your VW to EA, first! They have the best mechs in the 757. Same prices as the dealerships, but EA has the 3 yr parts warranty vs dealer's 1 yr warranty. And your vehicle will be fixed right the FIRST time! DO NOT go to Southern VW, unless you like being screwed. European Autowerks are the best!

1

I brought my car in to get a specific problem fixed. They ran a diagnostic. Told me the problem and gave me a price of 2500.00 to fix. They also charged for diagnostic. I gave the ok and they supposedly fixed it. The same day I picked it up the next day it displayed the same exact problem so I called and they said to bring it back so they can make it right. Later that day they called me and said they had to do a more extensive diagnostic and charge me an additional 350.00 for diagnostic. I told them that didnt make sense and wasnr fair to me. I then agreed cause I was in a bind. The next day they told me it was a totally different problem and wanted an additional 3500..00 to fix. For a total of 60000 plus. I said so you replaced a part and performed labor on something that wasnt the problem. They told me that's what came up on computer as malfunctioning. When they dug deeper they found it was something else. I explained to them I dont have money for them to play trial and error and we need to come to compromise based in their mistake. They told me the part they replaced would have needed replacing in the future anyway. After back and forth conversation they wouldn't take any responsibility for their mistake. They said it was my fault I didnt ask for the right diagnostic, and either pay the additional or o well. So...I had my car towed to the real Mercedes dealership mercedes ...and they were a totally cheaper for same labor and price. I admit they have fix my car in the past and did good ,however this time around I feel like they took advantage, wouldn't recognize their mistake, and didnt appreciate me as a repeat customer. I would never ever go back to a place of business who dont hold their self accountable and puts this mistake on their customers and thier wallet. I do not recommend if you want a smooth transaction without any hiccups or hidden cost

5

Great service and quick

5

After reading some impressive reviews on Yelp, I brought my Daughter's Jeep Wrangler in for an inspection and a few other small repairs. I was happy with the service and price! Will come back again!

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call European Autowerks (757) 490-7471 For Assistance.