Virginia Beach Auto Repair

Outstanding customer service!

Great service at European Autowerks. I recommend and will return. I bought in for service my 2003 Mercedes that needs a lot of work. The main issue fixed in a days' time. Didn't have to wait for the parts it literally took a day, and they so kindly washed the car as well! While here visiting family Autowerks was recommended by my father. I feel confident to drive back to North Carolina with my car in better condition. Thank you, Taylor, and whomever serviced my car, it runs like a brand-new car and I am truly grateful! :)))

Great service, very informative Taylor made the whole experience delightful and easy

Ramel and the staff/technicians at European Autowerks are definitely deserving of a 5 star review! My vehicle went through high water during some flash flooding at the end of July, & my insurance company (Geico) declined to cover my engine! Ramel took time to explain the tests the insurance company was requesting, and even though I ultimately had to come out of pocket for further diagnosis of my engine, they were able to find the evidence I needed to have GEICO accept liability for my engine! It has been an extremely stressful 4 months dealing with Geico, but I have to take my hat off to the folks at European Autowerks for being both knowledgeable and professional. In hindsight, it really seems like the insurance carrier was trying to get me to stop moving forward and at one point I was even told “there is no other place to look for evidence of water.” Well, the folks at Europe Autowerks proved that statement to be false, and I’m glad I chose to take my car here! I would definitely recommend European Autowerks to anyone that needs assistance with their vehicle with no hesitation! Great staff! Great service! And they know their stuff!

I recently brought my 2018 E400 to European Autowerks after too many negative experiences with the dealership in Hampton, where we typically have purchased our Mercedes vehicles. Taylor arranged an appointment to bring the vehicle in quickly and, after having the techs do a quick inspection, provided a quote for the transmission and brake fluid services I requested. The team worked efficiently and had my vehicle back to me the very next morning as I was not able to pick it up before closing time. Very much pleased with the service and professionalism all around. The team pointed out some other small issues that will need to be addressed, but didn't try to upsell a load of bogus work, as many shops tend to do. I will certainly be returning for any further maintenance/repairs that I need.

From start to finish, Taylor was helpful with his knowledge and professionalism, that truly me feel ly vehicle was in good hands!

All good. Thanks!!