5

Bring every car and truck I have to them

4

5

I had an electrical issue with my 2009 BMW 328i. I had the vehicle towed to European Autowerks for repair. I had never used them before but was impressed with the reviews I had read. The communication was very good and Ramele kept me informed with the progress of my vehicle. They did not continue with any work until Ramele spoke with me and verified that I agreed with their assessment and gave the approval to continue the work. I was not happy with what I had to pay for the repair, however, the cost would have been much higher if I had taken my vehicle to a BMW dealership. When I say I was not happy with the price, it was because European Autowerks over charged, it’s because the nature of the work and repair done to my vehicle is inherently expensive. They were very knowledgeable and used NEW genuine BMW parts for the repair. I would definitely recommend European Autowerks to anyone who has a BMW for any type of repair, especially electrical repair.

1

Well it’s been over a week since the guy at the front desk promised he would check with the owner about a problem with the hood release that was operational when the car was dropped off. Now it has “play” in it and I’ve not heard back. With the cost of repairs here approaching dealer prices, it seems more prudent for us to take our 3 Audi’s to the dealer. The customer service is far superior (the guy at the front desk didn’t even acknowledge me while he was working on his computer- left me standing outside a locked door), until after 8:00 am. We love to support local businesses, although it no longer makes sense. Wish you guys all the best, however customer service is important and being ignored is not the best way to retain customers.

3

3

5

Just dropped off a vehicle that had no keys and needed new keys for vehicle.

4

Expertise is second to none, jus feel like they practice price gouging, if a customer can get a cheaper part, and the customer understands the risk, then the customer should be able to buy a part, especially when it’s 350 dollars cheaper. But again you have to pick your poison!!! I rather get it don’t the right way and jus pay the (price gouging price!!) lol

5

5

Excellent customer service, and they care about customers, using top notch products. Ramel, is awesome very professional, very detail oriented, and friendly! I will definitely be using them as my future mechanics, love, love there service and them!

Hi, Tammy! Thank you for your kind words and 5 star review! We are so happy to hear you found our team to have excellent customer service and genuine care. We really do care for each and every person who steps in our shop and we are thrilled to hear you felt that! It would be our honor to be your go-to future mechanics! See you next time around! :)

- European Autowerks
European Autowerks – Virginia Beach is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Autowerks (757) 490-7471 if you have any issues in accessing any area of our website.