5

I have taken several of my vehicles to European Autowerks over the years and they never disappoint. Great people great service

5

I have taken several of my vehicles to European Autowerks over the years and they never disappoint. Great people great service

5

Alkways great to work with Steve and his team. Great communication regarding repairs and services. Very honest regarding expected costs and job completio eta. Compared to some other European auto indie shops the pricing is fair. Only gripe is I wish you could bring your own QUALITY parts for installs.

4

Very helpful and knowledgeable. Friendly, courteous staff. They also were very good with keeping open lines of communication. They specialize in Mercedes which I appreciate because I called several shops before them and no one was willing to even touch my car…no one but the dealer. European Auto Werks is a God send : )

Katrina, thank you for your detailed review! We are glad to have been able to help you when no one else would! We are here to serve our community and serve them well; we're happy that was true for you! We hope you come back again for a 5 star experience! :)

- European Autowerks
1

Worst experience I’ve ever had in my life to To Mr. Kruger your name definitely fits the bill because this is has been a absolutely nightmare. A obvious money pit for scammer lowlifes to call a job. Avoid at all cost. Long story short my wife’s car was returned with a dent and they completely denied it and made us feel incompetent.

Hello Garry. Could you please contact me directly at 757-490-7471? We can't find any record of this and nobody at this shop recalls this issue at all. We would definitely like to talk about what happened or if you have the correct shop. Kind regards, Eric

- European Autowerks
1

I dropped my car off on Wednesday, March 30th after hours for my appointment on Thursday, March 31st. My appointment was for an oil change and a diagnostic on my broken roof flaps on my convertible top. I was called on Thursday around 10:30am by Ally the service advisor. She was just making sure I agreed to the diagnostic fee of 178.21. I told her yes. I called them back the same day at Thursday around 4pm to see if they finished my oil change and had a diagnostic. They told me my car was in the final stages of testing and my car won't be ready until the next day. Friday came and I received my diagnostic report around 2pm, so I called them back at 4pm. They told me that it would be $660 to repair my left and right sliding top trim covers. My issue is that it shouldn't have took them 2 days for an oil change and diagnostic. Ally told me that they moved my car in and out bays just to complete my diagnostic and had to wait on securing information on my parts. But no one called me about this process. I had to keep calling them. On Thursday why wasn't my oil change at least completed. So I picked my vehicle up on Friday around 4:30pm. They offered no discount or apologies my inconvenience. Then Ally informed me that they don't make set appointments for just oil changes, they just do drop off service for them. Then, she added that they don't often service for broken roof flaps. Had I known my diagnostic would take 2 days for some broken roof flaps, I could have decided to go elsewhere. Not keeping your customer informed of your process is very inconsiderate of their time. I won't ever be back again. I attached pictures to show how much they charged me and to show that my diagnostic wasn't even completed until Friday, despite me dropping my car off on Wednesday evening.

5

Suleyka, thank you for your 5 star review! We appreciate it! :)

- European Autowerks
5

I have brought two different cars here, a 2002 ML500 Mercedes & a 2018 Volkswagen Tiguan. They have done tremendous work on both of them without costing me an arm and leg just for some simple work (especially on the mercedes) I highly recommend this place as their mechanics really do know what they’re doing.

Yliana, thank you for your 5 star review! We are honored to have your consistent business and the continued opportunity to help you with your vehicles! We are so glad to have been able to service your Mercedes and Volkswagen as needed! Thank you for your high recommendation and we look forward to seeing you next time! :)

- European Autowerks
1

They wouldn't do mechanical work to my car because of my driver door n back window was busted out ..what my door n window have to do with what's under my hood smh they was just very unprofessional

5

European Autowerks has worked on several of my vehicles throughout the years. They do a great job. I took in my 2011 CLS550 because I had an air suspension issue. They quickly found the issue and had my vehicle back to me in two days. The price was reasonable and the communication was very great! Steven Stone

European Autowerks – Virginia Beach is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Autowerks (757) 490-7471 if you have any issues in accessing any area of our website.