5

I have used this company o numerous occasions due to great service having only used the dealer prior to starting to use this facility. Whenever Overnight repair has been necessary a loaner vehicle has been provided with no cost added. The staff has always been highly knowledgeable and making necessary repairs with recommendations on overall condition of my vehicle that may need attention in the future. I intend to continue having my Mercedes S550 serviced there for the foreseeable future.

5

The staff and technicians showed they arebon top of the game in this industry. The texting reports, pictures, and descriptions made communication so easy. High value for the money spent and i left with a great sense of comfort

1

Please come pick up your vehicle and pay for it. That's all are asking for. We don't have room for abandoned vehicles if you authorize the repair but can't afford to pay for it.

- European Autowerks
1

Went for fuel pump issue. I explained to them I k ew it was the fuel pump and wanted it changed. After one week sitting they called and told me it was the fuel pump and it would be $1160 to change it. With the diagnosis fee not rolled into the labor cost. The fact that it only takes 15 minutes to change the pump I decided against paying more than Mercedes wanted! When I told them to put it back together at 11 am I never received a call back from them at all. Finally I went in the next day and was told that they had to put the seal back on which they never did. Once I got the car to Mercedes they showed me that the cover was never put back and it would only cost $600 to replace the pump which was done the same day! I’m out $155 plus rental car fees for a week and $250 to tow the car twice! I would never recommend this shop! Better off at the dealership!

Yes, we charge for testing and we don't replace parts on a guess. We also explained our time constraints because we had 2 weeks worth of work already here. The dealership would have charged $170 so we saved you there. The access cover is sealed from the factory and has to be unsealed for access and testing. We obviously wouldn't glue that back down when the pump needs to be replaced so as to save you money and time for that part of the repair. Interesting the tow company driver said he was taking your vehicle to your house and not the dealership, yet you said you took it to the dealership in Chesapeake. There is no Mercedes dealership in Chesapeake, strange. Good luck to you in the future.

- European Autowerks
5

Did state inspection.

Hi China, always great seeing you and thank you for the 5 star review. We appreciate you and being a loyal customer.

- European Autowerks
5

Chris & service team are great.

5

2

Went here for a Service A it was not done properly they are supposed to change the filter as part of the service according to my manual. Asked them to fix my top they charged me $550 and didn’t fix anything just tried to uncover more issues which was just aftermarket wiring for a six cord. After the service the charged me for an alignment that they could only half way do because it was a “aftermarket suspension”. Then all of a sudden my supercharger belt snapped and they can’t fix it. Really they are only trying to make as much MONEY as possible. I know this because I asked for one marker lamp to be fixed and they said because they weren’t amber it wouldn’t pass inspection and both needed to be changed and quoted $310 😂. I found out I can have clear markers with an amber light underneath. Stay away they charge money and don’t fix anything at all.

We understand your frustration when you buy a car from out of town, sight unseen, and it is heavily modified. With that in mind a "tuner" shop is your best bet for all your aftermarket items and we repaired the items that were agreed upon. As far as your Virginia State Inspection item, you might want to read the inspection manual or consult a Virginia State Trooper as the information we provided is State law. If you need the phone number to the State Police, we would be happy to provide that to you or if you would like to look it up, it is section19VAC30-70-180 paragraph 3. We wish you the best with your SL.

- European Autowerks
5

5

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