(European Autowerks - Virginia Beach, VA) LETTERS FROM OUR CUSTOMERS
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To: European Autowerks
Chuck,
I wanted to write you for two reasons. I wanted to inform you
that I recently sold my orange 240D and also wanted to thank
European Autowerks for the outstanding service I have received
over the past four years.
I have not purchased another Mercedes, but I am likely to in the
future and European Autowerks will once again have my business.
Thanks again for treating me like a "customer" , which is
something that many business have forgotten about.
Congratulations on your expansion! Your success is well
deserved.
Sincerely,
Vincent A. Pilato
November 14,2001
Hampton Roads Better Business Bureau
Virginia Beach Chamber of Commerce
Knowing that you folks are constantly dealing with the "wrongs"
of the local business world, I thought I'd share a very
positive experience from the automotive repair community.
Let me begin by stating that I'm one of those "Their all
crooks" type of guys. Over the past six weeks I had been having
increasingly more difficulty starting my 1991 Mercedes which
resulted in spending countless hours troubleshooting the cold
start system of my car. To assist me with the troubleshooting
I enlisted the help of a backyard mechanic friend and purchased
a fuel injection guide and downloaded many "help items" from
the internet, all to no avail. Begrudgingly, I went to the
yellow pages to pick my poison. The "European Autowerks" ad
stated that the company specialized in Mercedes Benz and
provided fair below Dealer hourly rates and referenced their
website. Once in the website I noticed an additional reference
to "honest work" and decided that since I was locked into
dealing with a repair shop I might as well go with one with
reasonable rates and the word "honest" in their vocabulary.
Last night I dropped off the car and today spent the morning
waiting for the automotive equivalent to the military chaplain
pulling up to the door with the bad news. During my
troubleshooting efforts I checked on the cold start system
parts prices. The prices ranged from $60 some odd dollars up
to $585.00 so I was braced for a severe kick in the wallet.
Having received no word at noon I called for the verdict,
SURPRISE! a simple overload relay and a surprisely cheap
repair at $140.00.
While I am convinced that there are plenty of crooks out there,
my faith in the auto repair industry is less jaded following
the honest and professional service I received at European
Autowerks. I can't express how pleased I am to find a shop that
actually stood behind their advertising and as an added bonus
the lady at the front desk couldn't have been more pleasant.
Needless to say they have a permanent new customer.
Sincerely,
Al Clock
April 9, 2004
Dear Chuck,
Thank you very, very much. You and your crew, as my daughter
is accustomed to saying, are totally awesome.
Taking ownership of our "new" 420 SEL today was a much more
than just a car sale for Suzanne and me. You and Gary have
faithfully looked after us for over a dozen years. Whether
it's your advice on a little thing, like perhaps repairing a
cracked dash, or much more important things, like providing
a safe vehicle for my kids to use traveling to college, you've
always come through for us. That is priceless. Thank you.
You opened European Autowerks about the same time I started
my second career as a financial planner. Many times over the
years you have been my example of the type of quality service
I owe to my clients. Thank you for that as well.
Happy Easter Weekend to you, Gary, Rebecca and the crew.
Sincerely,
Bob Ponton
April 20, 2004
Dear Chuck,
The purpose of this letter is to thank you for being such a
conscientious businessman and more importantly, a consistent
friend that we can count on regularly regardless of the car
problems that we face.
It meant alot to us, if only emotionally, for you to replace
the glow plugs in our car at no charge because of our previous
request to replace all of them. We never expected this kind of
generosity and truly appreciate your concern for our vehicle
and us.
So once again your business ethics have managed to exceed our
expectations.
Sincerely,
Ed and Marilou Kruer
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(757) 490-7471
e-mail chuck@europeanautowerks.com
